Return Policy

1. Return Policy Overview

At Millennium, we want our customers to receive their orders in satisfactory condition. If you receive a damaged, defective, incorrect or otherwise problematic item, please contact our customer support team as soon as possible.

Each return or replacement request may be reviewed individually based on the condition of the product, order information and the circumstances of the issue.

2. Return Eligibility

A product may qualify for return or replacement when the issue is related to the condition or accuracy of the order at the time of delivery.

Depending on the circumstances, eligible situations may include:

• Damaged products received with the order.
• Defective products that do not function as expected.
• Incorrect products supplied against the confirmed order.
• Missing items from an otherwise delivered order.

3. Damaged or Defective Products

If an item arrives damaged or appears to have a manufacturing or product-related defect, please contact Millennium customer support promptly after receiving the order.

Our team may request photographs, videos or other information to understand and verify the reported issue.

4. Wrong or Missing Items

If you receive an item that does not match your confirmed order, or if an expected item appears to be missing, please contact our support team with your order details.

We may verify the order information and delivery details before determining the appropriate resolution.

5. Required Evidence

To help us process a return or replacement request efficiently, customers may be asked to provide:

• Clear photographs of the received product.
• Photographs of the outer and inner packaging where relevant.
• A photograph of the shipping or order label where applicable.
• A short video showing the issue when necessary.
• Order number and relevant purchase details.

Providing clear information helps our team assess the claim more quickly.

6. Return Request Process

The return process generally follows these steps:

7. Replacement Policy

Where a return or replacement request is approved, Millennium may provide a replacement product depending on availability and the nature of the issue.

If the same product is unavailable, our team may contact the customer to discuss the available resolution.

8. Non-Returnable Items

Certain products may not be eligible for return or exchange because of their nature, condition or specific purchase terms.

This may include products that are specially customised, personalised, used, altered or otherwise not suitable for resale, where applicable.

9. Refunds

Where a refund is approved, the applicable refund method and processing time may depend on the original payment method and the circumstances of the order.

Our customer support team will provide relevant information about the refund process after reviewing the request.

10. Customer Responsibility

Customers are responsible for providing accurate delivery and contact information and for following reasonable instructions provided during the return or replacement process.

Products should be kept safely and in appropriate condition while a return request is being reviewed.

11. Policy Updates

Millennium may update this Return Policy from time to time to reflect changes to our products, services, business practices or applicable requirements.

Any updated version will be published on this page with a revised update date.